The Behavioral Advantage

Save 22%
$31.00
$24.18

Format: Paperback

Vendor: AMACOM

Publication Date: May 12, 2004


ISBN: 0814416705

ISBN-13: 9780814416709

Number of Pages: 320

Dimensions: 9.62 × 5.63 (inches)

Out of Stock. Usually leaves warehouse in 3-5 weeks. The delivery date of your order depends on when the order leaves our warehouse, the destination address for the item, and the shipping method. Please keep in mind that business days are Monday thru Friday, excluding federal holidays within Canada.

"In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through ""behavioral differentiation"" -- going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena. The best B2B companies depend on a multifront approach to business interaction, and The Behavioral Advantage reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop a carefully plotted opening game, with all internal values, policies, practices, and behaviors fully aligned. A smart and efficient middle game lets the company build and strengthen its position, and the endgame assures victory and lays the groundwork for future business. Just as individual customers do, B2B customers remember those companies whose behavior consistently and significantly outshines even strong competitors. These firms create a lasting advantage -- and reap the profits that come with it."

You recently viewed

Clear recently viewed