Returning An Item
Not satisfied with your purchase? We are happy to accept returns of new/unopened items within 30 days of receipt for a refund of the merchandise cost. Returning items must be in new/saleable condition and must be accompanied by a return authorization.
To obtain a return authorization, please contact customer service via email firstname.lastname@example.org or by telephone (1-877-430-1955) with your request. Return authorizations will be valid for 14 business days. Please note that any returned items that are not in saleable condition may be subject to a 25% restocking fee.
Refunds will be posted to the original method of payment. We will notify you of your refund or credit via e-mail once the return has been processed. Please allow 7-14 business days for the processing of refunds.
Damaged or Defective Items
If you have received damaged, defective, or incorrectly shipped merchandise, please notify customer service at email@example.com within 48 hours up receipt of the order. If you receive a parcel that appears damaged in any way, please report a “Possible Hidden Damage” to the delivery agent before signing and they will register it on the freight bill. When reporting any damage or shortage to us, please provide us with your customer and order number, which can be found printed on your packing slip.