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Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are ...
View full detailsEven with a terrific project management program in place, problems can arise to derail your team’s hard work. In this helpful how-to, author Tom Ke...
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Whether you’re addressing an initial infraction or handling termination-worthy transgressions, you need to be 100 percent confident that every empl...
View full detailsA critical factor in your organization's success is your ability to hire—and keep—good people. But in order to tackle the toughest recruiting assig...
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Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues--these are just a few of the unco...
View full detailsCaptivating a business audience doesn't come naturally to most business speakers. But they can learn to do it and have fun -- with minimum stress a...
View full detailsAcclaimed author, speaker, and coach John Baldoni maintains that “leadership presence” is a form of communication, which therefore can be learned. ...
View full detailsPower Presence demonstrates ways managers can improve their presence strategically and tactically to develop the trust of their people so that they...
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Employers today are using increasingly tough interview questions to evaluate candidates based on key competencies and determine how well they think...
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Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the b...
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A natural follow-up to the bestselling 2600 Phrases for Effective Performance Reviews, this easy-to-use book provides the key to ensuring positive ...
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The best time to learn a second language is as a child. During childhood, the brain is more receptive to language learning than at any other time i...
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Products and services will change with demand, but one thing that will always be required for a company’s success is having the right people workin...
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Every harried interviewer knows the result of throwing out vague questions to potential employees: vague answers and potentially disastrous hiring ...
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Every manager and human resources department has seen it time and time again--candidates whom they viewed from across the table as promising indivi...
View full details"Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offe...
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Recent events have turned the spotlight on the issue of corporate accountability -- especially when it comes to protecting shareholder value. In th...
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