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Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are ...
View full detailsEven with a terrific project management program in place, problems can arise to derail your team’s hard work. In this helpful how-to, author Tom Ke...
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Whether you’re addressing an initial infraction or handling termination-worthy transgressions, you need to be 100 percent confident that every empl...
View full detailsA critical factor in your organization's success is your ability to hire—and keep—good people. But in order to tackle the toughest recruiting assig...
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Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues--these are just a few of the unco...
View full detailsCaptivating a business audience doesn't come naturally to most business speakers. But they can learn to do it and have fun -- with minimum stress a...
View full detailsAcclaimed author, speaker, and coach John Baldoni maintains that “leadership presence” is a form of communication, which therefore can be learned. ...
View full detailsPower Presence demonstrates ways managers can improve their presence strategically and tactically to develop the trust of their people so that they...
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Employers today are using increasingly tough interview questions to evaluate candidates based on key competencies and determine how well they think...
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Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the b...
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A natural follow-up to the bestselling 2600 Phrases for Effective Performance Reviews, this easy-to-use book provides the key to ensuring positive ...
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The best time to learn a second language is as a child. During childhood, the brain is more receptive to language learning than at any other time i...
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Products and services will change with demand, but one thing that will always be required for a company’s success is having the right people workin...
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Every harried interviewer knows the result of throwing out vague questions to potential employees: vague answers and potentially disastrous hiring ...
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Every manager and human resources department has seen it time and time again--candidates whom they viewed from across the table as promising indivi...
View full details"Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offe...
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Recent events have turned the spotlight on the issue of corporate accountability -- especially when it comes to protecting shareholder value. In th...
View full details"Named one of the Best Business Books of 2003 by Library Journal! Wouldn’t it be nice if all executives had a magical rabbit—like the one in the mo...
View full detailsFrom 1975 to 1979, author William Cohen studied under one of the greatest management educators and thought-leaders of all time: Peter Drucker. What...
View full details"Finding the right software for a company is downright scary! Whether it's for inventory, e-commerce, accounting, e-mail, or whatever else the comp...
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To stay on top, companies need to do more than just tread water-they need to grow. And that means that their employees need to develop and improve ...
View full detailsWinner of the International Society for Performance Improvement (ISPI) Award of Excellence for 2008 Selected for the 2008 ISPI Award of Excellence ...
View full detailsYael Zofi’s proprietary Trust Wheel model is a proven solution to the unique challenges managers must overcome as more and more people migrate to p...
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More people than ever today have transitioned to a whole-food, plant-based diet. Not because it’s easy, but because they know it’s better for their...
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